Delivery ProcessUpdated 4 months ago

At MyNextBike, buyers can choose to have their bike shipped or collect it in person. This article focuses on the shipping process. For information on collecting a bike in person, please refer to this article.

All shipments are arranged by MyNextBike on behalf of the buyer and seller. We aim to ensure a seamless experience by coordinating with trusted couriers.

Standard Shipping Process

For UK Mainland Orders (up to 400 miles between buyer and seller):

• Cost: £79
• Estimated Delivery Time: 4–7 days

How It Works:

1. Scheduling:

   • Once your order is placed, we’ll contact the seller to schedule a collection date (earliest collection is two days after the order).
   • After confirming the seller’s availability, we’ll coordinate a delivery date with you.

2. Collection and Delivery:

   • Our specialist courier will collect the fully assembled bike from the seller.
   • Delivery typically occurs the following day the collection date. For distances over 200 miles, delivery will occur 2 days after the collection date.

3. Delivery Confirmation:

   • Once the bike is delivered, you’re ready to ride!

Additional Information:

• Deliveries occur on business days (Monday to Friday). Public holidays and weekends are excluded.
• All shipments are insured up to £50,000, ensuring protection in case of loss or damage.
• If you haven’t received a notification within one week of your purchase, please contact us at [email protected] for an update.

Bike Box Shipping Process

For Non-UK Mainland Orders or UK Mainland Orders Over 400 Miles Apart:

• Cost: £79
• Estimated Delivery Time: 1–2 weeks

How It Works:

1. Packaging:

   • We will ship a bike box to the seller, complete with packaging materials and instructions on how to safely package the bike.

2. Collection:

   • Once the bike is packaged, we’ll arrange for one of our chosen couriers (e.g., DHL or APC) to collect it from the seller.

3. Delivery:

   • The bike will be shipped to you, and you’ll receive tracking details to monitor its progress.

Important Notes

• Delivery times may vary depending on the seller’s availability for collection. You can contact us to check the seller’s schedule if needed.
• We strive to resolve any fulfilment or delivery issues promptly to minimize inconvenience.

If you have any questions or concerns about shipping, feel free to contact us at [email protected].